I think I should start with the bad first... save the best for last (Love this adage... lols). Ok, here we go: -
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THE BAD
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Some time last week, I realised that I've misplaced a.k.a lost my RapidKL monthly pass... Gosh~ I realised that right in front of KL Sentral's LRT Station, on my way back from office... Hmm... Means that I have to bear the additional daily commuting cost... Sigh~
But heck, that is not the story...
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The BAD began here... I approached one of the ticket counters (There were two), queuing up behind 4 people. At the other counter, there was this Indian tourist (I guessed he's Indian from his look, duh! And his English too~ lols) who was trying his best explaining to the ticketing staff where he was going, and the ticket he needed... All that I could hear was that he mentioned "change train" and "stadium"... The exact destination he was heading to, none of us presented there could ever guess as he himself seemed lost and his English mastery wasn't that good, plus the Indian-English accent... And so on the ticketing staff attending him didn't really manage to help him, leaving the queue became longer and longer... And here's the really BAD part.
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My ticket counter staff ("MTC"): (With a berlagak (translation: snooty) face) Hey, suruh dia datang sini, biar aku cakap ngan dia.
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Then that tourist approached to my line, right before my turn, exactly in front of me...
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MTC: Sir, where are you going?
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Tourist: Erm.... bla... bla... bla... change... bla... bla...
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MTC: Nevermind, sir... (Snootier face) You take this card, it's a prepaid... With this card, you can go anywhere you want... It has RM10 inside (Duh, what an English?? Heck, she should go telling that the stored value is RM10... lols)
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Tourist: ??? bla... bla... bla... change... stadium... bla... bla... bla...
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MTC: bla... bla... prepaid... bla... bla....
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This bla... bla... duck and chicken conversation went on for like 3 minutes with my line became longer and longer, just like what had happened to the other counter before the tourist switching to my line... sigh...
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Me: Excuse me, can't you just give my ticket first?
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MTC: ??? (Seemed ignoring me... And was still figuring of the whereabout the tourist were heading to)
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Me: EXCUSE ME. I'm going to Masjid Jamek. (handing over RM10 note)
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MTC: ???? Encik, janganlah marah. saya sedang tolong dia ni (Means the tourist)
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Me: Heck! How long are you gona waste my time. Just now he was at the other line, the you asked him to cut my queue... I have been waiting for like 3-5 minutes.
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MTC: Encik...
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Me: Hey, he's a customer, and I'm a customer too... Even the frequent. Just because that he is a tourist, he doesn't deserve such a special treatment. You can ask you colleague (pointing at one male staff who was standing next to that MTC) to serve him... Don't drag other people's time, please.
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MTC & that male colleague: Encik... (The tourist started to dial his friend's number asking for a proper direction)
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Me: Just gimme that FUCKIN' ticket!!
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Another passenger behind me: Idiots! Don't waste our time!
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I got the ticket, finally.
And the rest of the line got their tickets too... lols!
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Who was the idiot, you figure out yourself.
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THE GOOD
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The next morning, I paid RM50 for a RM1.30 ticket at the Masjid Jamek LRT ticket counter, as I was heading to KL Sentral. Here's the conversation: -
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Me: KL Sentral, please.
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Another Ticketing Staff ("ATC"): Encik, tak ada duit kecil ke?
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Me: Maaf, tak ada. baru je saya keluarkan duit daripada ATM.
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ATS: (Nodding)
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And guess what, she gave me these:
1. RM8.70 in 8 notes of RM1 and 1 piece of 50 cents and 10 cents (3 pieces).
2. RM50 in RM1 (8 notes), RM10 (3), RM5 (2) and 50 cents (4).
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Altogether, she returned me RM58.70!!!
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And I only realised that once I reached office, in Shah Alam!!! Lols.
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You may count how much profit I've made... Lols.
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THE MORALS
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1. There are some of us who still has the stigma that tourists are superiors than the locals.
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2. RapidKL should equip their staff (including the ticketing agent) with a contingency plan whenever special case /attention arise. This does not only limited to when and where the LRTs crash or when the station is in fire. You know what I mean, when such thing like what happened to me in "THE BAD" section, what should be the most appropriate action was to take that tourist aside, and let the other staff to attend to his need, without delaying other people's turn, neither to ask him to jump queue. Lols... Lots more to learn, RapidKL!
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3. RapidKL should polish the English proficiency of their staff.
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and
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4. Guys, always pay in big note in the morning, who knows you might end up making incidental profit... Like I did. duh~
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Nudge: Now I believe, bad and good things do come in one package. Lols.
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good.2:29am.bed.skeptical
